Terms & Conditions


  • All customers have a baggage allowance of 20kg which must be checked-in 30 minutes prior to departure
  • One small personal item maybe taken on board with you such as a laptop or handbag.
  • Excess baggage beyond your free allowance will be subject to space availability on the day of travel and will incur additional charges.
  • Infants travelling free of charge do not have a luggage allowance.
  • Pushchairs, bikes, surfboards and the likes are classed as excess items and will incur additional charges and be subject to space availability on the day of travel.

For more information call 0800 505 005 or email [email protected]


Articles such as the following may not be packed in checked or carry-on baggage.

  • Flammable or poisonous compressed gases
  • Corrosive materials (acids, mercury, etc.)
  • Explosives (fireworks and other articles that are easily ignited)
  • Magnetised materials
  • Oxidizing substances
  • Poisonous, toxic, infectious substances
  • Radioactive materials 
  • Click here to view a full list of restricted and hazardous items 

Please call 0800 505 005 for more information


Your final check-in time is noted on you E-ticket. Your boarding time will be advised at check-in. It is a New Zealand Aviation Security requirement that you carry your E-ticket when in a security area. We accept no liability if you fail to comply with check-in and boarding times.


The ticket becomes invalid if not used for the flight and date shown on E-Ticket. Unveiled reservations that have not been cancelled prior to departure will result in forfeiture of the fare shown herein. Any refund applications must be lodged with the issuing office of the company or agent within four weeks of the named date of travel, failing which no refund will be entertained. After final check-in time, unveiled seats may be made available for resale.


The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in schedules or elsewhere are not guaranteed, and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over carriage and/or delay, whether of passengers or luggage.


Children between the ages of seven and 12 can travel unaccompanied. Unaccompanied minors must be booked through our reservations team as procedures do apply. An infant (24 months or under) travels free of charge if seated on an adult’s lap, one infant per adult. We carry a maximum of two infants per flight. An infant travelling free of charge does not have a baggage allowance, additional charges will apply for car seats and pushchairs.


This ticket is valid for 12 months from the date of its original issue except as otherwise provided in the conditions of carriage of the actual carrier. The fare for carriage is subject to change prior to commencement of carriage. Carrier may refuse carriage if the applicable fare has not been paid. Where a fare increase has occurred since the date of original ticket issue, a ticket that has issued without entry thereon of reservation details or that requires a change to the reservations shown thereon will be accepted for travel only upon is reissue and payment of the application fare.

 8. Carriage Hereunder is subject to:

  • The provisions of Part II of the Carriage Act 1967 and other applicable   laws.
  • The Carriage of Goods Act 1979.
  • Applicable terms and conditions of the relevant Air Service License
  • The provisions contained in this ticket
  • The conditions of carriage of the actual carrier which are made hereof and are available for inspection at -the offices of the actual carrier.


Please contact Sounds Air Travel and Tourism LTD for further details.