Privacy Policy - Sounds Air Airline May 8, 2025

This site is committed to protecting the privacy of all personal information provided by you and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and other applicable laws.  This policy is designed to explain how we manage your information, collect, use, disclose your personal information, including how we may share it with third-party service providers for advertising and analytics purposes. We want to assure you that precautions are taken to ensure its security. 

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, when you request us to make your travel arrangements, we may collect details such as your name, address, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, loyalty program membership details and health issues relevant to your travel arrangements.

We may collect the following types of personal information: Identity and Contact Information: Name, address, email address, phone number. Travel Details, flight and booking information. Payment information, credit/debit card details and billing address.  Relevant medical details necessary for travel arrangements. Technical information, IP address, browser type, device identifiers, and browsing behaviour collected through cookies and similar technologies. 

If at any time you do not want to provide personal information online, you may contact us via telephone or email. If you do not provide necessary personal information when requested, certain services may not be available to you online.

We may use your personal information for the following purposes: service provision, to process bookings, manage flights, and provide customer support. Communication, to send booking confirmations, updates, and respond to inquiries. Marketing, to send promotional materials and offers, subject to your preferences.  Advertising, to deliver personalized advertisements through third-party platforms. Future of Privacy ForumNZ Marketing Association | Home+6New Zealand Legislation+6Lucid Leads+6

We may share your personal information with third parties who assist in operating our website, conducting our business, or servicing you, under confidentiality agreements. Third-party platforms like Google and Meta to deliver targeted advertising and measure campaign effectiveness. When required by law or to protect our rights and safety. 

All personal or sensitive information transmitted by this site uses the latest secure server software. We use cookies, pixels, and similar technologies to enhance your experience and deliver personalized advertisements. You can manage your cookie preferences through your browser settings. With many browsers, you will see a small padlock at the bottom of your browser which will confirm that the page you are transmitting data through is encrypted. All personal or sensitive information transmitted by this site is encrypted in accordance with the worldwide standard for Internet browser encryption. This encryption provides greater security than many forms of offline credit card payment. Your personal information may be transferred to and processed in countries outside New Zealand, including the United States, where our service providers are located.  We ensure that such transfers comply with the Privacy Act 2020, and that your information is protected by appropriate safeguards. 

As an additional security measure, your credit card may also be protected by your bank. Be certain to check the terms and conditions, and your responsibilities with your bank or credit card provider.

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you. Request correction of any inaccurate or incomplete information and opt-out of receiving marketing communications and targeted advertising. 

No data transmission over the internet can be guaranteed as completely secure. 

If you wish to gain access to your personal information, have a complaint about a breach of your privacy, or you have any query on how your personal information is collected or used please forward your request, complaint or query to the Airline. The Airline will respond to your query or complaint as soon as possible.

Should we change our privacy statement for any reason, such changes will be updated on this page. By viewing and using the websites you will be deemed to agree to this privacy statement. 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact Sounds Air.