Fare Rules: Sounds Good, Great & Best - Sounds Air

Fare Comparison Sounds Good Sounds Great Sounds Best
Cancellations

Prior to the day of departure

($40 NZD reschedule fee)

Prior to the day of departure

($25 NZD reschedule fee)

1 hour prior to scheduled departure time

(Free of charge)

Changes

Prior to the day of departure

($40 NZD per passenger)

Prior to the day of departure

($25 NZD per passenger) 

1 hour prior to scheduled departure time

(Free of charge) 

Baggage

20 kg incl. Carry-on

20 kg incl. Carry-on

20 kg incl. Carry-on

Name Change

 

Standby  

Earlier

Earlier or Later

Refunds    

 


Sounds Best

  • Changes: are permitted free of charge up to 1 hour prior to scheduled departure time
     - No cancellations/changes are permitted within 1 hour prior to or after scheduled departure time.
  • Cancellations: are permitted free of charge up to 1 hour prior to scheduled departure time.
  • Standby: on the day of departure, passengers may transfer free of charge to an earlier or later flight within the same route, subject to seat availability.
  • Refunds: may either be in the form of a credit voucher or refunded to original form of payment. Card payment fee is non-refundable. 
     - Credit vouchers are valid for 12 months from date of original ticket purchase. (10 Trip Tickets are non-refundable) 
  • Baggage: Ticket includes 20KG baggage (inclusive of carry-on) – excess charged at $3.00/KG
  • Name Changes: are permitted.
  • Modifying: a SOUNDS BEST fare to a SOUNDS GREAT/GOOD fare will result in the entire original amount paid becoming non-refundable. The rules associated with the new fare will apply to re-issued/changed ticket.

No-Show Policy

Reservations must be changed/cancelled at least 1 hour prior to the scheduled departure time. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


Sounds Great

  • Changes: are permitted prior to the day of departure for $25 NZD per passenger + fare difference as required.
    No changes other than standby are permitted on the day of departure.
  • Cancellations: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date the ticket was first issued. A reschedule fee of $25 per passenger will be required to rebook the credited amount.
  • Standby: on the day of departure, passengers may transfer free of charge to an earlier flight within the same route, subject to seat availability.
  • Refunds: Ticket is non-refundable.
  • Baggage: Ticket includes 20KG baggage (inclusive of carry-on) – excess charged at $3.00/KG
  • Name Changes: are permitted.
  • Modifying: All funds used to purchase a non-refundable ticket will remain non-refundable.

No-Show Policy

Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


Sounds Good

  • Changes: are permitted prior to the day of departure for $40 NZD per passenger + fare difference as required.
    No changes are permitted on the day of departure.
  • Cancellations: are permitted prior to the day of departure. The amount of the original ticket will be held in credit for 12 months from the date the ticket was first issued. A reschedule fee of $40 per passenger will be required to rebook the credited amount.
  • Standby: is not permitted.
  • Refunds: Ticket is non-refundable.
  • Baggage: Ticket includes 20KG baggage (inclusive of carry-on) – excess charged at $3.00/KG
  • Name Changes: are not permitted
  • Modifying: All funds used to purchase a non-refundable ticket will remain non-refundable.

No-Show Policy

Reservations must be changed/cancelled prior to the scheduled departure date. Passengers who fail to do so and don’t board the flight will be considered a no-show. All remaining funds will be forfeited.


 

Additional Notes

  • Excess luggage is subject to space and weight availability on the day of travel.
  • Change & cancellation fees are specific to one passenger for the all legs of their journey (from origin to destination).
  • Before/on day of departure is considered to change over at midnight irrelevant to open/close of business.
  • To change/cancel a SOUNDS GREAT/GOOD ticket prior to day of departure, but outside of business hours please call reservations on 0800 505 005 and leave a message advising your intentions, you can also email [email protected]
  • Children aged between 7 and 12 years (inclusive) may travel as an 'Unaccompanied Minor' if they meet the Unaccompanied Minor Conditions. All bookings for unaccompanied minors must be made via our Reservations Office –0800 505 005 -and require an authorisation form to be completed and signed. There is a $10 service fee per child one way.

To book a reservation or find out more about our services
call us on 0800 505 005

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